Are you experiencing issues with your security camera system, specifically with playback functionality? Have you encountered the error message "Failed to start playback, NetSDK returns error: Smart PSS Exclusive"? If so, you're not alone. This error can be frustrating and disrupt your ability to review recorded footage. In this article, we'll explore the possible causes of this issue and provide a step-by-step guide on how to troubleshoot and resolve the problem.
Ensure your local computer running Smart PSS is set to the exact same time zone and current time as the recorder. Even a 5-minute discrepancy can break the playback search query. Step 5: Clean Reinstallation and Firmware Updates Are you experiencing issues with your security camera
If you have multiple guards using Smart PSS simultaneously, the "Exclusive" error means your user group lacks permissions. This error can be frustrating and disrupt your
This is not a bug; it is a security feature designed to prevent two users from controlling the playback speed or timeline simultaneously, which would cause desync. However, it is notorious for "ghost locks"—where the NVR thinks a user is still connected even after they have logged off. Even a 5-minute discrepancy can break the playback