Let me know which you are currently using.
These errors usually occur during the installation of a Trend Micro agent or during an upgrade from an older version (e.g., moving from OfficeScan to Apex One). The installation package attempts to call ListDeviceInfo.exe to verify the machine's status, but if the file is missing from the temporary unpack folder or has been quarantined by another antivirus tool, the installation fails. trend micro listdeviceinfo.exe download
If the tool leaves a field (like Serial ID) blank, do not guess the value. Trend Micro requires an exact match for security exceptions to function; if the field is empty, the exception may need to be configured using only the available Vendor or Model data. Running the Device List Tool | TrendAI™ Let me know which you are currently using
If you locate listdeviceinfo.exe on your system, verify its legitimacy using these criteria: If the tool leaves a field (like Serial