Viva Water Dispenser Manual 8liech-sc-ssd — Latest & Official
Always plug the dispenser directly into a grounded 3-prong wall outlet. Do not use an extension cord or bypass adapter.
| Problem | What It Might Mean | What to Do | |---|---|---| | | Power cord disconnected; outlet not working | Check that the power cord is fully inserted into a working, grounded outlet. Test the outlet with another device. | | Water is leaking | Loose drain cap; internal seal issue | Inspect the drain plug at the back — is it fully seated? If not, tighten. If leaking persists, call 855‑VIVA‑111 for service. | | Push buttons are stuck or faucets leak | Friction on button slides; worn seals | Apply a drop of mineral oil (baby oil) to the button slides to reduce friction. | | No water coming from taps | Empty water bottle; air lock | Check the water bottle — replace if empty. If bottle is full, remove the bottle receptacle assembly and shake it vigorously for a few seconds to break any air lock, then replace. | | Cold water is not cold | Compressor still building cold bank; unit too close to wall | It takes up to 1 hour after setup to reach max cold. Ensure the back of the unit is at least 4 inches from the wall and all sides have good airflow. | | Cold water not cold enough (after 1+ hour) | Thermostat may need adjustment | Turn the thermostat clockwise. Adjust one single increment of 30 degrees on a circle (equivalent to 1 hour on a clock face) and then test again. | | Hot water is not hot | Energy saving switch turned off; insufficient warm‑up time | Turn the energy saving switch ON (back panel). Wait 15–20 minutes for water to heat up to full temperature. | | Dispenser is noisy | Compressor running; unit on uneven surface | Some compressor hum is normal. If unusually loud, ensure the unit is on a hard, level surface and not touching the wall or cabinets. | | Water tastes bad | Reservoir needs cleaning; bottle old | Drain and clean the reservoir and water lines as described in the deep cleaning procedure. Replace the water bottle with a fresh one from a reliable source. | | LED night light flashes and unit beeps | Bottle is nearly empty | This is the low‑water alert system. Replace the water bottle with a full one. | viva water dispenser manual 8liech-sc-ssd
Proper setup is essential to prevent damage to the cooling system. Always plug the dispenser directly into a grounded
Even though your dispenser was sanitized at the factory, dust and odors can accumulate during shipping. Follow the disinfection steps: Test the outlet with another device