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If your environment is air-gapped or the email server isn't working, some admins use a resetpass.bat file from an older version of SEP (like 12.1). :
The script is located deep within the Symantec installation directory on the server hosting the SEPM. By default, you can find it using the following file path: resetpass.bat for symantec 14 download
Once you regain access, your job is not done. The default password is a massive security liability. Perform these actions immediately:
If you installed SEPM on a custom drive (such as D: ), simply replace the drive letter at the beginning of the path. How to Use resetpass.bat to Reset Your Admin Password This public link is valid for 7 days
Ensure and Symantec Embedded Database services are running. Restart the services and try running the script again. Access Denied Error
Copy the resetpass.bat file from a different, working Symantec Endpoint Protection Manager 14 installation. Can’t copy the link right now
A message will appear stating: "The password for admin has been reset to admin." Step 4: Log In and Change the Default Password Launch the console. Enter the username: admin Enter the temporary password: admin